Terms & Conditions

Welcome to German Health Hub ("GHH", "we", "us", or "our"). By accessing or using our website, mobile applications, services, or platforms (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms").

These Terms constitute a legally binding agreement between you ("User", "Patient", "you") and German Health Hub FZ-LLC, a company registered and operating in the United Arab Emirates.

If you do not agree to these Terms, you must immediately cease using our Services.

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, including but not limited to:

• UAE Federal Law No. 1 of 2006 on Electronic Commerce and Transactions

• UAE Federal Law No. 5 of 2012 on Combating Cybercrimes (as amended by Federal Law No. 34 of 2021)

• UAE Consumer Protection Law – Federal Law No. 15 of 2020

• UAE Federal Law No. 2 of 2019 on the Use of ICT in Health Fields

• DHA Health Regulation – Patient Rights and Responsibilities Charter

• MoHAP Licensing and Service Standards

We reserve the right to update these Terms at any time. Continued use after changes constitutes acceptance of the revised Terms.

2.1 Age Requirement

You must be at least 18 years of age to use our Services independently. Individuals between the ages of 15 and 17 may use the Services only with verified parental or guardian consent, in compliance with UAE Child Protection Law (Federal Law No. 3 of 2016).

2.2 Account Registration

To access certain Services, you must register an account and provide accurate, current, and complete information including your full legal name, Emirates ID or passport number, valid email address, and contact number.

2.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. You must notify us immediately at privacy@germanhh.com of any unauthorised use of your account.

2.4 Accuracy of Information

You warrant that all information you provide — including health history, medications, and personal details — is accurate and complete. Providing false medical information may compromise your safety and health outcomes. GHH accepts no liability for adverse outcomes resulting from inaccurate information provided by the User.

2.5 UAE Residency

Our at-home clinical services are currently available within the United Arab Emirates only. You confirm that you are physically located in the UAE when requesting at-home services.

GHH provides the following services, subject to applicable UAE health authority licensing and regulation:

3.1 At-Home Clinical Diagnostics

Collection of biological samples (blood, urine, etc.) at your home or chosen location by licensed phlebotomists. Tests are processed by DHA/MoHAP-accredited laboratories. Results are delivered digitally through your secure account.

3.2 Health Information & AI Analysis

Our AI health assistant (ChatGHH) provides health information, biomarker explanations, and general wellness guidance. This is an information service only and does not constitute medical diagnosis, clinical advice, or a prescription.

3.3 Supplement & Product Sales

We sell pharmaceutical-grade nutritional supplements and health products. Product information provided is educational; consult your physician before use.

3.4 Functional Medicine Consultations

Referrals and support for consultations with licensed functional medicine practitioners. Consultations are provided by independently licensed physicians and are governed by UAE Medical Liability Law (Federal Law No. 4 of 2016).

3.5 IV Therapy Coordination

Coordination of IV therapy sessions administered by licensed medical professionals. IV therapy is a medical procedure and is only performed by qualified, DHA/DOH-licensed practitioners.

3.6 Membership & Subscription Plans

Annual and periodic subscription plans providing bundled services. Subscription terms, cancellations, and refunds are governed by Section 8 of these Terms.

4.1 Not a Substitute for Medical Care

GHH services are designed to complement — not replace — conventional medical care. Our services do not constitute a doctor-patient relationship except where a licensed physician is directly involved in your care.

4.2 Emergency Situations

Our Services are not designed for medical emergencies. If you are experiencing a medical emergency, call 999 (UAE Emergency Services) immediately. Do not use our platform, AI assistant, or chat services in an emergency situation.

4.3 AI-Generated Content

Responses generated by our AI assistant (ChatGHH) are informational only. They are reviewed by clinical staff but must not be relied upon as definitive medical advice. Always consult a licensed physician before making health decisions.

4.4 Laboratory Results

Laboratory results provided through our platform are for your information. Interpretation of results should be conducted by a licensed healthcare professional. Abnormal or critical results may be flagged by our clinical team, but you remain responsible for seeking appropriate medical follow-up.

4.5 Scope of Practice

GHH does not prescribe medications, diagnose medical conditions, or perform surgical or invasive procedures (except licensed minimally invasive blood collection by trained phlebotomists).

4.6 UAE Medical Liability

Any medical services involving licensed physicians are governed by UAE Federal Law No. 4 of 2016 Concerning Medical Liability. Physicians operating through the GHH platform maintain their own professional indemnity insurance as required by DHA/DOH regulations.

5.1 Pricing

All prices are displayed in UAE Dirhams (AED) and are inclusive of applicable VAT (5%) as required by UAE Federal Decree-Law No. 8 of 2017. We reserve the right to change prices at any time with reasonable notice.

5.2 Payment Methods

We accept credit/debit cards and other payment methods available through our secure payment gateway. All transactions are processed via PCI-DSS compliant payment processors. We do not store your card details.

5.3 Refund Policy

• Blood Tests: Refund available if cancellation is made more than 24 hours before the scheduled appointment. No refund for cancellations within 24 hours or if sample collection has commenced.

• Supplements & Products: Refund or exchange within 7 days of delivery for unopened, undamaged products in original packaging, in compliance with UAE Consumer Protection Law.

• Memberships: Pro-rata refund available within 14 days of purchase if no services have been utilised. No refund after 14 days or once services are accessed.

• IV Therapy: Full refund if cancelled more than 48 hours before session. 50% refund for cancellations within 24–48 hours. No refund within 24 hours.

5.4 Disputed Charges

For payment disputes, contact billing@germanhh.com within 30 days of the charge. We comply with UAE Consumer Protection Law requirements for dispute resolution.

5.5 VAT Invoices

VAT-compliant invoices are generated automatically for all purchases and are accessible in your account dashboard.

6.1 GHH Ownership

All content on our platform — including text, graphics, logos, images, software, AI models, health protocols, and databases — is the exclusive property of German Health Hub FZ-LLC or its licensors and is protected by UAE Federal Law No. 7 of 2002 on Copyrights and Neighbouring Rights (as amended).

6.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your personal, non-commercial health management purposes only.

6.3 Prohibited Uses

You may not:

• Copy, reproduce, distribute, or commercially exploit any content from our platform

• Reverse-engineer, decompile, or attempt to extract the source code of our software or AI systems

• Scrape, harvest, or systematically collect data from our platform

• Use our brand, logo, or trademarks without prior written consent

• Create derivative works based on our proprietary health protocols

6.4 User-Submitted Content

By uploading medical documents, images, or other content to our platform, you grant GHH a limited, worldwide licence to process and store that content solely for the purpose of providing Services to you. You retain ownership of all your personal health data.

Your privacy and the protection of your personal health data are of paramount importance to us.

Our collection, processing, storage, and sharing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms and is incorporated by reference.

Key data protection commitments:

• We comply with the UAE Federal Decree-Law No. 45 of 2021 (PDPL)

• We comply with Federal Law No. 2 of 2019 on ICT in Health Fields

• We follow MoHAP, DHA, and DOH health data protection guidelines

• We maintain security standards aligned with ADHICS requirements

• We never sell your personal or health data to third parties

Please review our full Privacy Policy at germanhh.com/privacy for complete details of your rights and our obligations.

8.1 Service Availability

We strive to maintain continuous service availability but do not guarantee uninterrupted access. Scheduled maintenance, technical issues, or force majeure events may result in temporary service interruptions.

8.2 Maximum Liability

To the fullest extent permitted by UAE law, GHH's total aggregate liability to you for any claims arising from or related to the Services shall not exceed the total amount paid by you to GHH in the 12 months preceding the event giving rise to the claim.

8.3 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or loss of health outcomes — except where such exclusion is prohibited by UAE law.

8.4 Third-Party Services

We are not liable for the acts, omissions, or services of third parties including independent laboratories, physicians, phlebotomists operating as independent contractors, or payment processors — though we take reasonable steps to vet all partners.

8.5 User Responsibility

You acknowledge that health decisions are ultimately your own responsibility and should always be made in consultation with a licensed physician. GHH information and tools are designed to inform and support — not replace — that decision-making process.

8.6 Indemnification

You agree to indemnify and hold harmless GHH, its officers, directors, employees, and agents from any claims, damages, or expenses (including legal fees) arising from your violation of these Terms, your misuse of the Services, or your provision of inaccurate health information.

You agree not to use our Services for any unlawful or prohibited purpose. Specifically, you must not:

• Violate any applicable UAE federal or emirate laws or regulations

• Impersonate any person or entity or misrepresent your identity

• Upload or transmit viruses, malware, or any malicious code

• Attempt to gain unauthorised access to our systems or other users' accounts

• Use our Services to transmit unsolicited commercial communications (spam)

• Engage in any activity that disrupts, damages, or impairs the functionality of our platform

• Use our AI assistant to generate false medical records or fraudulent health claims

• Attempt to circumvent any security or access control measures

• Use our Services for any commercial purpose without our prior written consent

• Misuse the platform to obtain prescriptions, controlled substances, or regulated health products through deceptive means

Violations may result in immediate account suspension, termination, and reporting to UAE law enforcement authorities as required by Federal Law No. 34 of 2021 (Cybercrime Law) and applicable health regulations.

10.1 Termination by You

You may close your account at any time by contacting support@germanhh.com. Upon termination, your right to use the Services ceases immediately. Data retention obligations continue to apply per our Privacy Policy and UAE health regulations.

10.2 Termination by GHH

We reserve the right to suspend or terminate your account immediately, without notice, if:

• You breach any provision of these Terms

• You provide false or misleading information

• We are required to do so by a UAE regulatory or law enforcement authority

• Your account is involved in fraudulent activity

• Continuation of service poses a risk to health, safety, or security

10.3 Effect of Termination

Upon termination, provisions that by their nature should survive termination will remain in effect, including Sections 6 (Intellectual Property), 7 (Privacy), 8 (Limitation of Liability), 11 (Governing Law), and all payment obligations for services already rendered.

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Where applicable, the laws of the Emirate of Dubai shall apply.

11.2 Amicable Resolution

In the event of any dispute, controversy, or claim arising from or relating to these Terms or the Services, the parties shall first attempt to resolve the matter amicably through good-faith negotiation within 30 days of written notice of the dispute.

11.3 Consumer Protection Mediation

If the dispute is not resolved amicably, either party may refer the matter to the UAE Ministry of Economy Consumer Protection Department or the Dubai Consumer Rights Department (DED) for mediation, in accordance with UAE Consumer Protection Law (Federal Law No. 15 of 2020).

11.4 Jurisdiction

If mediation fails, disputes shall be subject to the exclusive jurisdiction of the competent courts of the Emirate of Dubai, United Arab Emirates.

11.5 Health Regulatory Complaints

Complaints relating specifically to health services may be lodged with:

• Dubai Health Authority (DHA) — Patient Rights Department

• Ministry of Health and Prevention (MoHAP) — Complaints Department

• Department of Health Abu Dhabi (DOH) — for services in Abu Dhabi

12.1 Entire Agreement

These Terms, together with our Privacy Policy, Disclaimer, and any service-specific agreements, constitute the entire agreement between you and GHH with respect to the Services and supersede all prior agreements.

12.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

12.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

12.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. GHH may assign its rights and obligations under these Terms without restriction.

12.5 Force Majeure

GHH shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, pandemics, government actions, or infrastructure failures.

12.6 Language

These Terms are provided in English and Arabic. In the event of any conflict between the two versions, the Arabic version shall prevail for all legal purposes under UAE law.

12.7 Contact

For any questions about these Terms, contact us at: legal@germanhh.com